Shipping Policy

DATE OF LAST UPDATE: SEPTEMBER 08, 2020

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business days.

Shipping rates and delivery estimated

Shipping charges for your order will be calculated and displayed at checkout.

Shipping method      Estimated delivery time      Shipment cost
Parcel Post      3-8 business days               Automatically calculated during checkout
Express Post      2-6 business days               Automatically calculated during checkout

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Damages

Customs, duties, and taxes

GetPlanters.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

GetPlanters.com.au does not ship internationally.

Still have questions about shipping?

Contact customer service at help@GetPlanters.com.au.

79 Longueville Road, Suite 261, Lane Cove, NSW 2066 Australia

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